Privacy Policy
This privacy notice discloses the privacy practices for (https://culliganreno.com).
It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Active Collection: Information you provide while filling out a form or scheduling an appointment. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Passive Collection: We automatically collect information such as cookies, Device specific Data, Log Data in order to improve your web experience. We use third party analysis tools like Google Analytics, Hotjar to collect and analyze information, please refer to their privacy policies.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
- Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
- Registration In order to use some portions of this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
Orders
We request information from you on our order form. To order from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person and we are partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Controlling Your Privacy
Following ways you can opt-out from tracking by this website.
- You can control how your browser accepts cookies; you can choose to accept or not to accept first party or third party cookies.
- You can turn off JavaScript in your browser.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (775) 331-7310
SMS Privacy Policy
At Culligan Water, we are committed to protecting your privacy. This Privacy Policy specifically outlines how we collect, use, store, and protect information related to your participation in our SMS (text messaging) program. By opting into our SMS program, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you opt-in to our SMS program, we may collect the following information:
- Mobile Phone Number: This is essential for sending you SMS messages.
- Opt-in Information: We record the date and time of your consent, the method of consent (e.g., verbal confirmation, website form submission, keyword text), and the specific types of messages you’ve agreed to receive.
- Message Content: We may temporarily store the content of messages you send to us and messages we send to you for the purpose of delivering the service, providing customer support, and improving our services.
- Message Delivery Status: Information about whether messages were successfully delivered.
- Usage Data: We may collect data related to your interaction with our messages, such as click-through rates on links within messages.
2. How We Use Your Information
We use the information collected through our SMS program solely for the following purposes:
- To Send You SMS Messages: This includes the types of messages you have opted to receive, such as:
- Promotional Alerts: Special offers, sales, and marketing messages about our products/services.
- Transactional Alerts: Order confirmations, delivery and service updates, appointment reminders, and other non-marketing transactional messages.
- Customer Service Alerts: Support messages, responses to inquiries, and other customer service communications.
- To Provide Customer Support: To respond to your inquiries and assist you with any issues related to our SMS program.
- To Manage Opt-in and Opt-out Preferences: To ensure we comply with your preferences regarding receiving messages.
- To Improve Our Services: We may use aggregated, anonymized data to understand trends and improve the effectiveness of our SMS communications.
We will not use your SMS data for any other purpose without your explicit consent.
3. Data Protection and Security Measures
Culligan Water employs industry-standard security measures to protect your SMS data from unauthorized access, disclosure, alteration, or destruction. This includes:
- Encryption: We utilize encryption technologies to protect your data.
- Access Controls: Limiting access to SMS data to authorized personnel only.
- Secure Storage: Storing your data on secure servers with appropriate safeguards.
4. Sharing of Information with Third Parties
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information with trusted third-party service providers who assist us in operating our SMS program (e.g., SMS gateway providers) strictly for the purpose of sending messages on our behalf and under strict confidentiality agreements. These providers are obligated to protect your information in accordance with this Privacy Policy.
We may also disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to:
- Comply with legal obligations.
- Protect the rights, property, or safety of [Your Company Name], our users, or the public.
- Prevent or investigate possible wrongdoing in connection with the SMS program.
5. Your Rights and Choices
You have the following rights regarding your SMS data:
- Opt-out: You can opt-out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent to you unless you explicitly opt-in again.
- Help: You can text HELP to any message you receive from us for customer care information. Our HELP message will include instructions on how to use our service, how to unsubscribe, and how to contact us for support. You can also contact us directly at [Your Customer Support Email Address] or [Your Customer Support Phone Number].
- Access, Correction, and Deletion: You may request to access, correct, or delete your personal information collected through our SMS program, except where retention is required by law. Please contact us at [email protected] to make such requests.
6. Message Frequency
Message frequency will vary depending on your interactions and the type of messages you have opted into. You can expect to receive 3-4 text messages per month.
7. Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
8. Changes to this SMS Messaging Privacy Policy
We may update or modify this SMS Messaging Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates. Your continued participation in our SMS program after any changes indicates your acceptance of the revised policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (775) 331-7310
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